Positive Pest Control Client Charter

Our Charter... What it Means

Action

Our Commitment To You...

To deliver an Integrated Pest Management service.

We do not simply kill pests with a pesticide. We consider non-chemical, biological and cultural methods as well as looking at the broader issues of customer education, habitat modification, monitoring and physical methods.

To reflect our name in everything we do.

We will be ‘positive’ in our approach to business, to our clients and everyone who is impacted by our business.

To focus on the client.

We will:

  • only provide what is needed and NOT oversell
  • be polite, smart and professional
  • fully meet our contractual obligations
  • be diligent in our work
  • listen to clients
  • provide a value for money service

To improve public health.

Our service is delivered to meet the key principles of food hygiene, health & safety and environmental protection. We do not simply check bait boxes and kill pests. Our founder was previously an Environmental Health Officer and Independent Consultant.

Our quality of operations is regularly audited and validated by independent bodies.

To ensure a high level of animal welfare.

Animal welfare is important to us and we will do our utmost to prevent unnecessary suffering and to protect non-target species. We are supporters of the Campaign for Responsible Rodenticide Use (CRRU).

To maintain a high level of professionalism.

Our Technicians are BPCA qualified and participate in Continuing Professional Development, through membership of BASIS PROMPT.

They are members of a professional body and have qualifications in both health & safety and food hygiene.

Positive Pest Control Charter PDF Download

 

WORCESTERSHIRE

Bewdley
Bromsgrove
Droitwich
Evesham
Kidderminster
Malvern
Pershore
Redditch
Stourport
Worcester

BIRMINGHAM & WEST MIDLANDS

Bournville
Cradley
Dudley
Edgbaston
Hagley
Halesowen
Kings Norton
Kingswinford
Kinver
Romsley
Stourbridge
West Bromwich
Wombourne

GLOUCESTERSHIRE

Bishops Cleeve
Brockworth
Charlton Kings
Cheltenham
Gloucester
Newent
Tewkesbury
Winchombe

HEREFORDSHIRE

Bromyard
Hay
Kington
Ledbury
Leominster
Ludlow
Ross
Tenbury

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